So it looks like more and more people are getting into the remote support arena... including MS. I just found this out after looking at the new Chrome tool.... Sweet!
http://onlinehelp.microsoft.com/en-us/windowsintune/hh307859.aspx
Windows Intune™ helps you manage and secure computers in your environment through a combination of Windows cloud services and upgrade licensing. Windows Intune delivers cloud-based management and security capabilities through a single web-based administrator console. With Windows Intune, you can manage computers from almost anywhere.
System Overview View status to assess the overall health of managed computers, check alerts to investigate key issues that need attention, run reports, and create computer groups.
Computers Create and manage computer groups, view status summaries and details, search for computers, and view the list of computers.
Updates Administer the software update process for managed computers.
Endpoint Protection Help protect managed computers against potential threats with real-time protection, and automatic scans and updates of malware definitions. Quickly identify and resolve malware issues.
Alerts View alerts to determine the overall health of managed computers, or to investigate issues that are occurring. Respond to alerts that are generated when users request remote assistance.
Software View a list of programs that are detected on managed computers. Upload and deploy managed software to managed computers.
Licenses Upload and track license agreement information for Microsoft software and non-Microsoft software installed on managed computers.
Policy Configure policies to manage settings for Updates, Endpoint Protection, Windows Firewall, and Windows Intune Center on managed computers.
Reports Generate reports about software updates, installed software, and hardware on managed computers.
Administration Download the most current client software, manage administrator accounts, configure update classifications and automatic approval rules, and alert notification rules. Manage Cloud Storage space.